FAQ's

Frequently Asked Question

1) When is Rent due?

Your rent is always due on the FIRST DAY of the month. If your rent is not in by the end of the due date, you will automatically be charged a late fee. This late fee amount is due with your rent payment as soon as possible.

2) How do I pay my rent?

Please submit to onsite resident manager with unit # on the memo of your money order or cashiers check
We DO NOT accept cash for security reasons

3) What happens if I don’t pay my rent?

4) How do I report a repair, which needs to be done in my home?

Contact your manager or fill out a maintenance request on found in the REPAIRS tab.
For after hour emergencies, please contact your manager for assistance. This is only for SERIOUS EMERGENCIES, and not for regular maintenance repairs.
If there is a problem such as an inappropriate item flushed down the toilet, you will be charged for the repair

5) What is considered an EMERGENCY?

An EMERGENCY is defined as a maintenance problem that will cause a safety hazard to you and other residents, or an imminent damage to property, so that fixing it cannot wait until the next business day
Examples of an EMERGENCY would be an overflowing toilet, a broken pipe, or sudden electrical short
If there is a gas leak, call the gas company in your area IMMEDIATELY, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area (links to the gas and electric company websites can be found in the HELPFUL LINKS tab)

6) Will I be notified when a repair person is coming to my home?

We will give you a 24 hour notice to enter, unless you agree to allow our vendor to enter your home on an as-available basis. There is no requirement for you to be present, but you must provide access to your home, with proper notice, for purposes of repairs. There is no requirement of us to give you notice if there is a suspected emergency, such as a burst pipe

7) I lost my keys and can’t get into my unit. What should I do?

You can call a locksmith at your own expense or contact the manager to pick up a spare key at an extra charge of $25 (money order or cashiers check)

8) My roommate wants to move out but I want to stay, what should I do?

9) I want to change the color of the paint in my unit and make other changes. Can I do this?

As part of the lease agreement, renovations made by a tenant are only permissible with written approval of management. You may, of course, hang paintings of your choice on the wall, provided you repair the holes upon vacating the unit.
This rule against renovation without permission applies to all renovations, including changing your carpeting or other flooring, installation of built-in appliance, etc.
Please do not affix a satellite dish or other antenna to the roof, without acquiring permission first, as you will be charged for any damages to the roofing

10) Someone is parked in my parking space. What do I do?

11) Someone broke into my unit or car. What do I do?

First, make a police report. Second, call the office and report any damage to the building so it can be fixed and provide a copy of the police report to the office. Third, call your renters’ insurance policy and file a claim

12) Am I allowed to get a pet?

13) I want to add an additional person to the lease. What shall I do?

First contact the office. The new occupant will need to fill out an application, send in 2 forms of ID, and their most recent 3 month of pay stubs. Once approved, then they will be added to the lease for an additional $150/month

14) I want to break the lease. What do I do?

You are responsible for the duration of the lease. Please contact the office and inquire about early termination. Depending on the situation, you would be assessed a month or two months of rent as a condition for breaking the lease and loss of security deposit